Shipping & Delivery policy
At www.gowdurbar.com, we take immense pride in ensuring that your orders reach you in perfect condition and within the promised time frame. We have partnered with a reputed courier agency, India Post, to handle the shipping and delivery of all our products.
Quality Packing & Timely Delivery: We understand the importance of your order arriving in pristine condition. Therefore, we pack each item with utmost care and attention to detail to safeguard it during transit. Rest assured that your package will be in safe hands.
In Hyderabad City: Customers residing in Hyderabad city can expect delivery within 3 working days from the date of booking. Our goal is to swiftly deliver your desired products to your doorstep.
Rest of India: We are dedicated to promptly delivering your orders from the date of booking. Our commitment is to ensure timely delivery to our valued customers across the rest of India.
Proactive Communication: In unforeseen circumstances where there might be a delay in delivery, we proactively notify you through Email/SMS. Our customer support team will keep you informed about any updates regarding your order to facilitate smooth transactions.
Remote Locations: While we make every effort to deliver to all corners of India, certain remote locations might experience longer delivery timelines. In such cases, our customer support team will reach out to you to discuss feasible options and keep you informed throughout the process.
Tracking Your Order: Once your order is dispatched, you will receive a tracking number, which allows you to monitor your package’s journey until it reaches your doorstep. You can use this tracking information to stay updated on the status of your delivery.
Multiple Shipments: If you have ordered multiple items, they might be shipped separately to ensure faster and more efficient delivery. You will receive individual tracking numbers for each shipment.
We value your trust in us and are committed to providing a seamless shopping experience. If you have any questions or concerns regarding shipping and delivery, please feel free to contact our dedicated customer support team.
Please note that shipping and delivery times may be subject to change due to factors beyond our control, such as weather conditions, unforeseen events, or government regulations. We appreciate your understanding and cooperation in such circumstances.
International Shipping Policy
Thank you for considering shopping with us! We are excited to offer our products to customers across the world through our mail correspondence. Please read through our international shipping policy to understand how the process works.
Mail Correspondence: International orders will be processed through mail correspondence. To place an order, please send an email to [email protected] with the subject line: “International Order – [Your Name].” In the email, include the following information:
• Full Name
• Shipping Address (including country and postal code)
• Contact Number
• Product Name(s) and Quantity
Confirmation: Our customer service team will respond to your email within 1-2 business days to confirm the availability of the requested products, provide the total order cost, and inform you about the applicable shipping charges.
1. Shipping Method: We will choose the most suitable shipping method based on your location and the size/weight of your order. This will ensure timely and secure delivery.
2. Tracking: A tracking number will be provided to you via email once your order is shipped, so you can monitor the progress of your delivery.
Returns and Refunds:
1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within a business day of receiving the order with a proof. We will help you accordingly.
2. Returns: Unfortunately, we cannot accept returns for items that are not damaged or defective due to the complexities of international shipping.
If you have any questions or need assistance regarding international orders, shipping, or any other inquiries, please don’t hesitate to contact our customer service team at [email protected]
Please note that by placing an international order through our mail correspondence process, you agree to abide by the terms outlined in this International Shipping Policy. We appreciate your understanding and look forward to serving you!
Thank you for choosing www.gowdurbar.com. Happy shopping!